The business process outsourcing (BPO) industry has long been a cornerstone of the global workforce, particularly in countries like the Philippines. However, with the advent of remote work, many professionals are shifting from traditional BPO roles to virtual assistance. Genevieve Pomoy is one such professional who made this transition successfully. Her journey from BPO to virtual assistance offers valuable insights for those considering a similar path.
Genevieve’s Background in BPO
Genevieve graduated with a major in English, a degree that underscores her strong communication skills. This background positioned her well for a career in customer service, a common role in the Philippines due to the widespread use of English. Genevieve’s journey in BPO began in 2017, when she started working as a customer service representative (CSR) for a travel account.
From 2017 to 2021, she honed her skills in handling customer queries, resolving issues, and providing exceptional service. She then moved to another BPO company, continuing her role as a CSR until 2022. This period provided her with extensive experience and a deep understanding of customer relations.
The Shift to the Online World
In 2022, Genevieve transitioned from BPO to virtual assistance, a move that brought significant changes to her professional life. Working as a virtual assistant (VA) allowed her to leverage her communication skills in a new context. She now handles communication for her client, reaching out to dealers and retailers via calls and emails. This role is critical in fostering partnerships and expanding the client’s dealer network.
Genevieve’s responsibilities include presenting her client’s programs and agency effectively, attracting more dealers, and managing the enrollment process. This ensures a steady increase in enrolled retailers, who play a vital role in the company’s operations by receiving leads from the client. Her efforts are instrumental in maintaining and growing these crucial business relationships.
Benefits of the Virtual Assistance
Genevieve highlights several advantages of her new role as a VA. First and foremost, the salary is a significant positive aspect. She notes that her current compensation is the best she has received in an agency, reflecting the value of her skills and experience.
Secondly, the comfort of working from home is a major benefit. Unlike her previous BPO roles, working as a VA allows her to avoid the hassle of commuting. This flexibility also enables her to travel while working, adding a layer of freedom and work-life balance that is hard to find in traditional office jobs.
Thirdly, Genevieve appreciates the supportive environment provided by her client. She receives consistent verbal compliments, which boost her confidence and job satisfaction. This kind of positive reinforcement is essential for maintaining high morale and motivation.
The MOVE Experience
Genevieve works with MOVE, an agency that has made her virtual assistance journey even more rewarding. She praises the welcoming environment at MOVE, where the team is smart, accommodating, and adept at handling challenging situations. Genevieve has learned a lot from her colleagues, who are both inspiring and friendly. She highly recommends MOVE to aspiring VAs, highlighting the agency’s supportive and engaging work culture.
One of her favorite aspects of working with MOVE is the team’s coffee sessions. These sessions are lively and interactive, featuring fun games that everyone enjoys. The enthusiasm and camaraderie during these moments create a strong sense of community and belonging. Genevieve is particularly excited about her first meetup with the MOVE team on June 23rd, anticipating an exciting and memorable experience.
Final Thoughts
Genevieve Pomoy’s story highlights the importance of leveraging skills, embracing flexibility, seeking supportive environments, continuous learning, and building strong relationships. For professionals considering a move from BPO to virtual assistance, Genevieve’s experience offers valuable insights and inspiration. Book a discovery call with us to get the virtual support you need.