Technical Support

Name: Move Your Business
Address: 90 Discovery, Irvine, CA, 92618, US
Telephone: 949-744-7931
Price range: $$

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Job Description

Key Responsibilities:

Provide timely and effective technical assistance and support to internal users facing software and IT system issues.
Utilize advanced spreadsheet formulas and functions in Excel and Google Sheets to optimize data analysis and reporting processes.
Translate business problems into technical solutions, identifying and implementing effective resolutions.
Perform routine data processing tasks with a strong focus on accuracy and attention to detail.
Communicate technical concepts effectively with non-technical stakeholders to understand their needs and provide appropriate support.
Document and track technical problems to identify patterns and ensure thorough resolution of issues.
Create comprehensive documentation of troubleshooting processes to facilitate training for non-technical staff and reduce recurring errors.
Ad hoc tasks from the client.

Benefits:

Competitive salary
Strong support system
Salary increase starting on your first year of employment (based on performance)
Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 – $50)
Health benefit ($30/month)
No computer activity monitoring
Training materials for upskilling provided
Paid holiday leaves (depending on the holidays that the client observes)
Paid sick leaves (sick leave convertible to cash if perfect attendance)
Paid planned leaves
Allowance for SSS and Pag-ibig contribution ($20/month)

Requirements & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum of 2 years of experience in a technical support role, with a proven track record of diagnosing and resolving software and IT system issues.
Advanced proficiency in Excel and Google Sheets, including demonstrated experience with complex formulas and functions.
Strong analytical and problem-solving skills, with the ability to understand and address complex technical issues.
Excellent communication skills, both verbal and written, particularly when interacting with non-technical stakeholders.
Detail-oriented mindset with a commitment to accuracy and data integrity.
Ability to effectively document troubleshooting processes for training purposes.
Undergo 3 days of paid training. If there’s an urgency for the role, then the new hire must render an hour of paid OT before or after the shift for 3 weeks.
Amenable to work Monday through Friday 8 AM – 12 NN Pacific Standard Time.

Preferred Qualifications:

Previous experience in data analysis or reporting, with a focus on optimizing processes and improving efficiency.
Certification or training in technical support or related fields.
Experience in providing technical training or support documentation for non-technical staff members.

Experience/Proficiency with the following tools is a HUGE Plus: