The hospitality industry puts paramount importance on every guest’s satisfaction and comfort. This would not be a reality in the world today without professionals who stand out for pairing hard work with heart work. Frances Parreno-Alvarez, a Cum Laude graduate with a Bachelor’s degree in Science in Hospitality Management, is one such remarkable individual who embodies the essence of this passionate and industrious worldview.
As a valued member of the Managed Outsourced Virtual Employees (MOVE) team, Frances has not only developed an expert-level skill set over the years but has also made a profound impact on her clients and colleagues.
Hard Work: Starting Out and Gaining Skills
Frances’s veteran status stems from starting out in the customer service industry. Her experience spans nearly 11 years, marked by experiences both locally and abroad. This executive assistant has worked with several hotels that promoted international exposure.
Accustomed to an environment of a cultural melting pot, Frances can converse and support diverse nationalities. It wasn’t only about providing a warm welcome for Frances; it was also about fostering cultural interaction and understanding.
Frances made the leap into the field of virtual assistance (VA) in 2016, expanding her skill set. She worked closely with a long-term customer for six years, where she learned a variety of techniques and abilities. Frances’ journey was a steady progression of her abilities, from being an effective executive assistant to managing difficult duties such as CRM, email marketing, domain integration, lead generation, and social media administration. She moved fluidly across the company’s departments, providing her skills and learning new aspects of the business.
Frances’s story is a testament to the idea that success is not defined by a singular path but by one’s willingness to adapt, learn, and grow continuously. Her cumulative experiences in both the hospitality industry and virtual assistance have sculpted her into a versatile professional who brings a wealth of knowledge and expertise to her role at MOVE.
Heart Work: Finding Solutions for Clients
Beyond Frances’s diligent efforts to constantly upskill and provide the best service to her clientele, her key strength is her ability to find solutions for her clients. This is where her heart comes into the picture.
To troubleshoot and solve problems, Frances engages in active listening. Her desire to help and support her clients has resulted in smooth-running operations. Pushing through past obstacles, Frances puts her heart into any challenge she faces. She uses her ability and expertise to achieve her client’s goals. This personalized assistance distinguishes her in the field of virtual support.
Life at MOVE
Frances’s typical day at MOVE is a reflection of her strong work ethic and meticulous approach to her tasks. Before she even begins her shift, she ensures that all her tools and systems are up-to-date, eliminating any potential delays in delivering top-notch service. Frances makes sure to routinely check her emails and describe her tasks on Clockify.
As a virtual assistant at MOVE, Frances takes on various responsibilities, including inbound and outbound calls, call screenings, and transferring calls to different offices, considering her client’s four locations. Additionally, she manages her AppFolio, where she responds to guest inquiries, answers emails, and schedules showing appointments for potential tenants. Frances efficiently completes her tasks by maintaining a detailed spreadsheet to log all calls and inquiries in AppFolio. This meticulous approach has proven invaluable, especially when regional managers require contact information for property owners who have tried to reach out.
For Frances, the most fulfilling aspects of her job at MOVE are the heartfelt expressions of gratitude and appreciation from her clients and the individuals she assists daily. Knowing that her hard work has not only met but exceeded the expectations of those she serves fills her with a deep sense of fulfillment. Whether it’s resolving issues or addressing various concerns, Frances’s dedication and commitment shine through in every interaction, leaving a positive impact that extends far beyond the virtual realm.
The Bottom Line
Frances Parreno-Alvarez’s journey is a testament to the transformative power of dedication, adaptability, and the genuine care she infuses into her work. Her story reminds us that in the fast-paced world of the hospitality industry, success is not just about hard work; it’s also about heart work. Frances continues to inspire her colleagues at MOVE and serves as a shining example of what it means to excel in one’s profession while touching the lives of others through genuine dedication and a passion for service.
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